Getting Started

19 questions in this topic.View all

• What do I need in order to use DigitalBooker?
• How do I login to my system?
• Navigation basics inside the system
• How do I define my locations?
• Do I need Services, Classes, Resources and/or Workers?

Calendar

24 questions in this topic.View all

• Can our customers see the content of our Admin calendar?
• Is the calendar that our customers use similar to the one that we see on our admin side?
• Before starting to use DigitalBooker should I import my already existing booking to the system?
• Can I create a booking for a user who doesn't have a user account?
• How do I block a certain time frame from bookable services?

Users

13 questions in this topic.View all

• How do I create user account for my customer?
• How do I change the email address for my worker?
• Does my worker need several user accounts?
• The system doesn't accept my email address, what should I do?
• My worker forgot the password. What to do?

Admin

10 questions in this topic.View all

• How do I open the CSV report file from DigitalBooker inside my Excel?
• What is TimeGap?
• How does TimeGap work?
• Can my worker access the system from his/her home laptop?
• What languages does DigitalBooker support?

App Store

2 questions in this topic.View all

• How do I add my calendar to by Android device?
• How do I add my calendar to my iOS (iPhone/iPad) device?

Privileges

3 questions in this topic.View all

• How to limit users admin access rights?
• Workers cannot access admin system, what to do?
• Worker cannot create bookings in admin calendar, what to do?

Resources

5 questions in this topic.View all

• What is Time bookings?
• What is Resource?
• Do I need to define business hours for my location?
• How do I sort my resources?
• Can my rooms and spaces be booked for consecutive days?

Workers

8 questions in this topic.View all

• Is it possible to send a message to a worker whenever somedy creates/deletes a booking made for him/her?
• I am a only worker. Can hide the worker selection in public view?
• Client should select a worker in public vies. How do I prevent them to choose "Anyone"?
• Can I repeat working hours for the whole year at once?
• Where do I define service workers working hours?

Services

20 questions in this topic.View all

• Can a worker do different services in different days?
• Can I set service per worker? Can my workers offer different services?
• My customers cannot see any bookable times in public calendar. How can I make my services bookable?
• How do I define when a services is bookable to my customers?
• How to define cancel policy for clients bookings?

Classes

14 questions in this topic.View all

• I want to set the time when the class status message will be sent. How to do it?
• What does a deadline and a minimum booking count mean?
• I want to create a class to my admin calendar but I cannot find it from the list. What to do?
• How do I set my classes visible for customers?
• How do I minimize last minute cancellations for my classes?

Courses

16 questions in this topic.View all

• I offer courses/workshops. Can my customers make a booking for a longer time span?
• Where can I create courses/workshops?
• How do I create a course?
• How do I book a place on a course?
• How do I cancel a course booking?

Payments

5 questions in this topic.View all

• How do I use Payments?
• Payments are displaying wrong VAT's. What to do?
• How to use Payment tag in Payments?
• How to use Other payment types in Payments?
• How do I delete a transaction?

Prepaid

8 questions in this topic.View all

• Worker cannot sell a prepaid, what to do?
• I can't deduct a class from users prepaid card, what to do?
• Can a prepaid be a class specific?
• How do I deduct a visit from prepaid card?
• How do I sell a prepaid?

Www

16 questions in this topic.View all

• I have already filled all necessary information into my system but I don't want to start receiving bookings just yet from customers. How can I disable visibility for customers?
• How do I define the time slots customer can book?
• I want to show my clients certain services but won't allow them to book those. How to do that?
• I need give/ask some additional details for client's booking. How to do that?
• My resource is not showing any available time slots to customers. What to do?

Booking views

1 questions in this topic.View all

• How to define different conditions for clients bookings?

Facebook

2 questions in this topic.View all

• How do I add Fb like-button to my booking system?
• How do I add my booking system to my Facebook-page?