Classes

14 questions in this topic.

• I want to set the time when the class status message will be sent. How to do it?

  The deadline defines when the message will be sent. To set a deadline you first need to set a minimum count for bookings. This should be done when you create your class to admin c...

• What does a deadline and a minimum booking count mean?

  If the class has a deadline 1hr before the start and it's minimum booking count is set to 3, the class will be held if the minimum booking count (3) is reached 1hr before the star...

• I want to create a class to my admin calendar but I cannot find it from the list. What to do?

  Make sure that you have linked a worker (Resource) to your class type in Administration > Class types > Workers (Resources).

• How do I set my classes visible for customers?

  After creating your classes in admin-calendar they will be visible to your customers.

• How do I minimize last minute cancellations for my classes?

  Buy a Waiting list for classes in Administration > AppStore and your customers can queue for a full class. As soon as somebody deletes a booking from that class the first one in q...

• I cannot change the deadline for my class. Why is that?

  Class deadline cannot be changed if the class already has booking or if the deadline for your class has already expired.

• I cannot change the maximum booking count for my class. Why is that?

  If the maximum booking count for your class is reached and there are people queying for the class you cannot change the maximum booking count for your class.

• I cannot change the minimum bookings count for my class. Why is that?

  Minimum booking count cannot be changed if a) the minimum bookings for a class is already set and the deadline is expired. b) Minimum bookings is set to zero and class already has...

• I cannot set the minimum booking count for my class to zero. Why is that?

  Minimum booking count cannot be set to zero if the class already has bookings. If you want to define the minimun to be other than zero, it has to be done before the deadline expires.

• How do I set up a group booking?

  Create your group events in Administration > Class types. After that create your classes in admin calendar by clicking required timing. This will open a pop up -window where you c...

• Can I cancel a class manually?

  A class can be cancelled in admin calendar. Click the class and select the tab Information > Visible > Yes, cancelled. If deadline is still in the future the system automatically...

• How does the customer cancel a class booking?

  The class deadline defines when the booking needs to be cancelled at latest. Customer can cancel the booking by logging in on own account > My bookings or by using the link in Boo...

• I want to send email/sms to class participants. How to do that?

  You can copy the contact details straight from the booking window. Collect the email addresses (envelope icon) and send the email from your own email account. Collect the phone nu...

• I want to split my yoga classes in separate views in public site. How to do that?

  You can split your different classes in different booking views based on the class category. This can be done in Administration > Booking views. Use the plus icon to create a new...